@layer reset, tokens, globals, components, utilities;:root{--bg:#eef2f6;--surface:#fff;--surface-strong:#fff;--text:#1d2b28;--muted:#5b6b75;--border:#d4dbe3;--border-strong:#c0cad6;--primary:#2563eb;--primary-hover:#1d4ed8;--primary-contrast:#fff;--primary-soft:color-mix(in oklab,var(--primary) 10%,transparent);--primary-border:color-mix(in oklab,var(--primary) 45%,var(--border));--accent:#0a7a6a;--accent-soft:rgba(10,122,106,.12);--warn:#9b5b00;--danger:#b9382f;--shadow:0 1px 2px rgba(15,23,42,.06),0 10px 28px rgba(15,23,42,.07);--schedule-provider:#4a9eff;--schedule-provider-bg:rgba(74,158,255,.12);--schedule-staff:#9b59b6;--schedule-staff-bg:rgba(155,89,182,.12);--schedule-admin:#27ae60;--schedule-admin-bg:rgba(39,174,96,.12);--schedule-frontdesk:#e67e22;--schedule-frontdesk-bg:rgba(230,126,34,.12);--space-0-5:2px;--space-1:4px;--space-1-5:6px;--space-2:8px;--space-2-5:10px;--space-3:12px;--space-3-5:14px;--space-4:16px;--space-4-5:18px;--space-5:20px;--space-6:24px;--space-7:28px;--space-8:32px;--text-3xs:0.5625rem;--text-2xs:0.6875rem;--text-xs:0.75rem;--text-sm:0.8125rem;--text-base:0.875rem;--text-md:0.9375rem;--text-lg:1rem;--text-xl:1.125rem;--text-2xl:1.25rem;--text-micro:0.625rem;--radius-2xs:4px;--radius-xs:6px;--radius-sm:8px;--radius-md:12px;--radius-lg:16px;--radius-xl:22px;--radius-2xl:28px;--radius-pill:999px;--shadow-sm:0 2px 8px rgba(29,43,40,.1);--shadow-md:0 4px 12px rgba(29,43,40,.14);--shadow-pop:0 6px 24px rgba(29,43,40,.18);--z-base:1;--z-sticky:20;--z-overlay:50;--z-modal:100;--accent-bg-faint:color-mix(in oklab,var(--accent) 6%,transparent);--accent-bg-soft:color-mix(in oklab,var(--accent) 12%,transparent);--accent-bg-medium:color-mix(in oklab,var(--accent) 18%,transparent);--accent-border:color-mix(in oklab,var(--accent) 22%,transparent);--status-confirmed:#16a34a;--status-confirmed-bg:color-mix(in oklab,#22c55e 12%,transparent);--status-rescheduled:#2c6fb8;--status-rescheduled-bg:color-mix(in oklab,#4a9eff 14%,transparent);--text-primary:var(--text);--surface-primary:var(--surface-strong);--surface-secondary:var(--surface);--surface-hover:color-mix(in oklab,var(--text) 4%,transparent);--border-primary:var(--border);--accent-text:var(--accent);--foreground:var(--text)}@layer globals{*{box-sizing:border-box}html{font-size:16px}body{margin:0;color:var(--text);background:var(--bg);font-family:Georgia,Times New Roman,serif}a{color:inherit;text-decoration:none;transition:color .12s ease,opacity .12s ease}a[href]:hover{color:var(--accent);opacity:.85}a[href^="tel:"]:hover{text-decoration:underline}button,input,select,textarea{font:inherit}.shell{min-height:100vh;padding:32px}.stack{display:grid;grid-gap:20px;gap:20px}.app-shell{gap:18px}.workspace-stack{display:grid;grid-gap:18px;gap:18px}.app-header,.tab-shell{background:var(--surface-strong);border:1px solid var(--border);border-radius:28px;box-shadow:var(--shadow)}.app-header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 20px;flex-wrap:nowrap}.brand-block,.header-badges,.header-meta,.tab-row{display:flex;align-items:center;gap:14px;flex-wrap:wrap}.brand-block{min-width:0;gap:12px;align-items:center;flex:1 1 auto}.brand-logo{width:min(280px,100%);max-width:100%;height:auto;display:block}.brand-copy{display:grid;grid-gap:6px;gap:6px;align-content:center}.brand-copy h1{margin:0;font-size:clamp(1.35rem,2.2vw,1.9rem);line-height:1}.brand-copy p{margin:0;color:var(--muted);font-size:.96rem}.header-meta{margin-left:auto;justify-content:flex-end;align-items:center;align-self:center;flex:0 0 auto}.status-tag.live{background:rgba(10,122,106,.12);color:var(--accent);border-color:rgba(10,122,106,.22)}.status-tag.mock{background:rgba(155,91,0,.12);color:var(--warn);border-color:rgba(155,91,0,.18)}.tab-shell{padding:12px}.tab-row{padding:4px;border-radius:18px;background:var(--bg);border:1px solid var(--border)}.app-tab{display:inline-flex;align-items:center;justify-content:center;min-height:38px;padding:0 16px;border:0;border-radius:12px;background:transparent;color:var(--muted);cursor:pointer;font-weight:700;font-size:.95rem;transition:background .12s ease,color .12s ease,box-shadow .12s ease}.app-tab:hover:not(.active):not([data-selected]){background:color-mix(in oklab,var(--text) 5%,transparent);color:var(--text)}.app-tab.active,.app-tab[data-selected]{background:var(--accent-soft);color:var(--accent);box-shadow:inset 0 0 0 1px var(--accent-border)}.tab-panel{margin-top:14px}.hero{background:var(--surface-strong);border:1px solid var(--border);border-radius:28px;box-shadow:var(--shadow);padding:28px}.detail-actions,.hero-top,.item-meta,.list-row-top,.login-row,.note-meta,.panel-head,.stats,.toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.eyebrow{display:inline-flex;align-items:center;gap:8px;padding:6px 12px;border-radius:999px;background:var(--accent-soft);color:var(--accent);font-size:.88rem;font-weight:700;letter-spacing:.02em}.hero h1{margin:16px 0 10px;font-size:clamp(2.2rem,4vw,4.4rem);line-height:.95;max-width:12ch}.hero p{margin:0;color:var(--muted);font-size:1.05rem;max-width:60ch}.list-row,.note-card,.panel,.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:22px}.stats{align-items:stretch}.metrics-strip{gap:14px}.stat-card{flex:1 1 180px;padding:16px 18px}.stat-card strong{display:block;font-size:1.65rem;line-height:1;margin-bottom:6px}.stat-card span{color:var(--muted);font-size:.92rem}.mobile-back-btn,.tab-short{display:none}.tab-full{display:inline}.panel{padding:20px;position:relative;overflow:visible}.detail-header h2,.notes-column h2,.panel-head h2{margin:0;font-size:1.3rem}.muted{color:var(--muted)}.toolbar{margin-top:18px}.extension-filter{margin-top:16px;display:grid;grid-gap:10px;gap:10px}.extension-dropdown-menu{min-width:260px;padding:12px;border-radius:18px;border:1px solid var(--border);background:var(--surface-strong);display:grid;grid-gap:8px;gap:8px}.extension-option{display:flex;align-items:center;gap:10px;color:var(--text)}.link-button,.text-link{color:var(--accent);background:none;border:0;padding:0;cursor:pointer;text-decoration:none}.link-button{font-weight:700}.toolbar-group{display:flex;gap:10px;flex-wrap:wrap}.pill,.status-chip,.tag{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:32px;padding:0 12px;border-radius:999px;border:1px solid var(--border);background:var(--surface-strong);color:var(--text);font-size:.88rem}.pill{cursor:pointer}.pill.active{background:var(--accent);color:#fff;border-color:var(--accent)}.tag{min-height:28px;font-size:.84rem}.status-chip.new{background:rgba(10,122,106,.1);color:var(--accent);border-color:rgba(10,122,106,.2)}.status-chip.claimed{background:rgba(33,97,186,.09);color:#275aa1;border-color:rgba(33,97,186,.18)}.status-chip.escalated{background:rgba(155,91,0,.12);color:var(--warn);border-color:rgba(155,91,0,.18)}.status-chip.pending{background:rgba(217,119,6,.1);color:#92400e;border-color:rgba(217,119,6,.2)}.list{display:grid;grid-gap:14px;gap:14px;margin-top:18px}.list-row{position:relative;padding:14px 14px 14px 22px;transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease,background .18s ease;will-change:transform,box-shadow}.list-row:hover:not(.selected){background:rgba(10,122,106,.04);border-color:rgba(10,122,106,.15);transform:translateY(-1px);box-shadow:0 2px 8px rgba(29,43,40,.06)}.list-button{width:100%;text-align:left;cursor:pointer;color:inherit;transition:opacity .12s ease}.list-button:hover{opacity:.85}.indicator-bar{position:absolute;left:0;top:0;bottom:0;width:8px;border-radius:22px 0 0 22px}.indicator-bar.unseen{background:#c43d31}.indicator-bar.viewed{background:#d67c1c}.indicator-bar.assigned{background:#c6a11d}.indicator-bar.mine{background:#2d8b57}.indicator-bar.complete{background:#2f6ed8}.list-row.selected{background:var(--accent-soft);border-color:var(--accent-border);box-shadow:inset 0 0 0 1px var(--accent-border),var(--shadow-md);transform:translateX(24px);z-index:3}.list-row-top strong{font-size:.98rem;line-height:1.25;display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;max-width:28ch}.item-meta{margin-top:10px;justify-content:flex-start;color:var(--muted);font-size:.88rem;gap:10px 14px}.detail-grid{display:grid;grid-gap:20px;gap:20px;grid-template-columns:minmax(0,1.1fr) minmax(320px,.9fr)}.detail-stack{display:grid;grid-gap:18px;gap:18px}.context-meta{margin-top:0}.detail-card,.notes-column{background:var(--surface-strong);border:1px solid var(--border);border-radius:22px;padding:18px}.child-card{background:var(--surface-strong);border-color:var(--border)}.detail-header{display:grid;grid-gap:8px;gap:8px;margin-bottom:16px}.detail-header.compact{margin-bottom:0}.detail-actions{gap:10px}.detail-actions,.detail-meta{margin-bottom:16px}.detail-pills-row{gap:8px 10px}.detail-assignment-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:16px}.detail-action-error{margin:-8px 0 16px;padding:8px 12px;border-radius:10px;border-left:3px solid #dc2626;background:rgba(220,38,38,.08);color:#dc2626;font-size:13px}.button{display:inline-flex;align-items:center;justify-content:center;min-height:38px;padding:0 14px;border:1px solid transparent;border-radius:12px;cursor:pointer;background:var(--primary);color:var(--primary-contrast);font-size:.94rem;font-weight:600;transition:background .12s ease,border-color .12s ease,color .12s ease,box-shadow .12s ease,transform .12s ease}.button:hover{background:var(--primary-hover);transform:translateY(-1px);box-shadow:var(--shadow-sm)}.button:active{transform:translateY(0);box-shadow:none}.button.secondary{background:var(--surface-strong);color:var(--primary);border-color:var(--primary-border)}.button.secondary:hover{background:var(--primary-soft);border-color:var(--primary);color:var(--primary-hover);transform:translateY(-1px);box-shadow:var(--shadow-sm)}.pill-action{display:inline-flex;align-items:center;padding:4px 14px;border-radius:9999px;font-size:.8125rem;font-weight:500;text-decoration:none;color:var(--text-primary,#1a1a1a);background:var(--surface-secondary,#e8e8e8);border:1px solid var(--border-primary,#d0d0d0);cursor:pointer;transition:background .12s ease,border-color .12s ease,color .12s ease,transform .12s ease,box-shadow .12s ease}.pill-action:hover{background:var(--accent-soft);border-color:var(--accent);color:var(--accent);transform:translateY(-1px);box-shadow:0 2px 6px rgba(10,122,106,.1)}.pill-action:active{transform:translateY(0);box-shadow:none}.ringout-dropdown-wrap{position:relative;display:inline-flex;align-items:center}.ringout-menu{position:absolute;top:calc(100% + 4px);left:0;min-width:180px;background:var(--surface-primary,#fff);border:1px solid var(--border-primary,#d0d0d0);border-radius:8px;box-shadow:0 4px 12px rgba(0,0,0,.12);z-index:20;padding:4px 0}.ringout-menu-item{display:block;width:100%;padding:7px 12px;font-size:.85rem;text-align:left;background:none;border:none;cursor:pointer;color:var(--text-primary,#1a1a1a)}.ringout-menu-item:hover{background:var(--surface-hover,#f0f0f0)}.detail-block{display:grid;grid-gap:10px;gap:10px;margin-bottom:16px}.detail-block h3{margin:0;font-size:1rem}.detail-block li,.detail-block p{margin:0;color:var(--muted)}.detail-block ul{margin:0;padding-left:18px}.audio-shell,.fax-shell,.sms-message-shell{display:grid;grid-gap:12px;gap:12px;padding:16px;border-radius:16px;background:var(--accent-bg-faint)}.sms-blockquote{position:relative;margin:4px 0 0;padding:4px 0 4px 20px;border:none;font-size:1.05rem;line-height:1.55;color:var(--text-primary,#1a1a1a)}.sms-blockquote:before{content:"\201C";position:absolute;left:-4px;top:-10px;line-height:1}.sms-blockquote:after,.sms-blockquote:before{font-size:3rem;color:var(--accent,#0a7a6a);opacity:.35;font-family:Georgia,Times New Roman,serif}.sms-blockquote:after{content:"\201D";line-height:0;vertical-align:-.45em;margin-left:2px}.sms-reply-btn{justify-self:start;font-size:.82rem!important;padding:6px 14px!important}.detail-meta{padding-left:18px;opacity:.78}.detail-meta h3{font-size:.82rem!important;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}.detail-meta li{font-size:.82rem}.fax-preview-frame{height:420px;overflow:hidden;border-radius:16px;border:1px solid var(--border);background:#fff}.fax-preview-frame iframe{width:100%;height:100%;border:0;transition:opacity .2s}.fax-preview-frame{position:relative}.attachment-connecting{display:flex;align-items:center;gap:7px;font-size:.82rem;color:var(--muted)}.attachment-connecting-spinner{flex-shrink:0;width:13px;height:13px;border:2px solid var(--border,#d4d4d4);border-top-color:var(--accent,#0a7a6a);border-radius:50%;animation:spin .8s linear infinite}.fax-preview-overlay{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;background:#fff;border-radius:16px;pointer-events:none}.fax-preview-overlay--error{flex-direction:column;gap:12px;padding:16px;text-align:center;pointer-events:auto}.attachment-error{display:flex;flex-wrap:wrap;align-items:center;gap:10px;font-size:.82rem;color:var(--muted)}.attachment-error-msg{color:var(--text-primary,#1a1a1a)}.note-list{display:grid;grid-gap:12px;gap:12px;margin-top:18px}.note-card{padding:12px 14px}.note-card p{margin:10px 0 0;color:var(--text)}.note-actions{display:inline-flex;align-items:center;gap:12px}.composer{display:grid;grid-gap:10px;gap:10px;margin-top:18px}.composer textarea{width:100%;min-height:110px;padding:12px 14px;border-radius:16px;border:1px solid var(--border);background:#fff}.small{font-size:.9rem}.shell-subsection{min-height:auto;padding-top:0}.sms-hero h1{max-width:14ch}.sms-layout{display:grid;grid-template-columns:1fr;grid-gap:20px;gap:20px;align-items:stretch}.sms-compose-stack,.sms-panel{display:grid;grid-gap:18px;gap:18px}.sms-log-panel,.sms-section{padding:18px}.sms-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:16px;gap:16px}.sms-field{display:grid;grid-gap:8px;gap:8px;color:var(--text)}.sms-field span{font-weight:700}.sms-error,.sms-field small,.sms-preview-card{color:var(--muted)}.sms-good{color:#2d8b57}.sms-warn{color:var(--warn)}.sms-field input,.sms-field select,.sms-field textarea{width:100%;padding:11px 13px;border-radius:14px;border:1px solid var(--border);background:#fff}.sms-field textarea{min-height:140px;resize:vertical}.sms-field-span{grid-column:1/-1}.sms-preview-card{display:grid;grid-gap:10px;gap:10px;padding:16px;border-radius:18px;border:1px solid var(--border);background:var(--surface-strong)}.sms-send-row{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-top:4px}.sms-send-status{flex:1 1 220px}.sms-log-panel{position:-webkit-sticky;position:sticky;top:0}.sms-log-list{margin-top:0}.sms-log-card{display:grid;grid-gap:10px;gap:10px}.sms-log-head{align-items:flex-start}.sms-log-title{display:grid;grid-gap:4px;gap:4px}.sms-log-meta{margin-top:0}.sms-settings-grid,.sms-settings-list{display:grid;grid-gap:18px;gap:18px}.sms-settings-card{display:grid;grid-gap:16px;gap:16px}@media (max-width:1120px){.detail-grid,.sms-layout{grid-template-columns:1fr}.app-header{flex-wrap:wrap;align-items:flex-start}.header-meta{margin-left:0;justify-content:flex-start}.list-row.selected{transform:translateX(10px)}}@media (max-width:640px){.shell{display:none}.detail-card,.notes-column,.panel{padding:12px;border-radius:14px;min-width:0}.list{gap:8px;margin-top:10px}.list-row{padding:10px 10px 10px 16px;border-radius:12px}.list-row.selected{transform:none}.list-row-top strong{font-size:.88rem;max-width:none}.item-meta{flex-wrap:wrap;gap:4px 8px;font-size:.78rem}.indicator-bar{width:4px}.detail-stack{gap:12px}.detail-header h2{font-size:1.05rem}.detail-actions{flex-wrap:wrap;gap:6px}.detail-pills-row{flex-wrap:wrap;gap:4px}.detail-assignment-row{flex-direction:column;gap:6px}.fax-preview-frame{height:240px}.audio-shell,.fax-shell,.sms-message-shell{padding:10px}.note-meta{flex-direction:column;gap:3px}.mobile-back-btn{display:flex;align-items:center;gap:8px;width:100%;position:-webkit-sticky;position:sticky;top:0;z-index:1;background:var(--bg);border:none;border-bottom:1px solid var(--border);padding:14px 16px;font-size:1rem;font-weight:700;color:var(--accent);cursor:pointer}.toolbar{flex-direction:column;gap:8px}.toolbar-group{overflow-x:auto;-webkit-overflow-scrolling:touch;flex-wrap:nowrap;gap:4px;scrollbar-width:none}.toolbar-group::-webkit-scrollbar{display:none}.pill{flex:0 0 auto;font-size:.78rem;min-height:28px;white-space:nowrap}.button,.pill{padding:0 10px}.button{font-size:.82rem;min-height:32px}.pill-action{font-size:.72rem;padding:2px 8px}.stats.metrics-strip{overflow-x:auto;-webkit-overflow-scrolling:touch;flex-wrap:nowrap;gap:8px;scrollbar-width:none}.stats.metrics-strip::-webkit-scrollbar{display:none}.stat-card{flex:0 0 auto;min-width:100px;padding:10px;border-radius:12px}.sms-form-grid,.sms-layout{grid-template-columns:1fr}.sms-layout{gap:12px}.schedule-date-label{min-width:auto;font-size:.9rem}.membership-table{font-size:.8rem}.membership-table td,.membership-table th{padding:6px 8px}.member-detail-layout{grid-template-columns:1fr}.member-stats-bar{overflow-x:auto;-webkit-overflow-scrolling:touch;flex-wrap:nowrap;scrollbar-width:none}.member-stats-bar::-webkit-scrollbar{display:none}.member-info-grid{grid-template-columns:1fr;gap:10px}.quick-action-row{flex-wrap:wrap;gap:6px}.membership-toolbar{flex-direction:column;align-items:stretch}.membership-search{flex:1 1 100%;min-height:36px;max-height:36px;font-size:.88rem;padding:0 10px;border-radius:10px}.extension-dropdown-menu{min-width:auto;width:100%}.enroll-form-grid{grid-template-columns:1fr}}.membership-layout{display:grid;grid-template-columns:1fr;grid-gap:18px;gap:18px}.membership-toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.membership-search{flex:1 1 240px;min-height:40px;padding:0 14px;border-radius:14px;border:1px solid var(--border);background:#fff;font-size:.95rem;color:var(--text)}.membership-table{width:100%;border-collapse:separate;border-spacing:0;font-size:.92rem;color:var(--text)}.membership-table th{text-align:left;padding:10px 12px;color:var(--muted);font-size:.84rem;font-weight:700;letter-spacing:.03em;text-transform:uppercase;border-bottom:1px solid var(--border)}.membership-table td{padding:10px 12px;border-bottom:1px solid rgba(29,43,40,.06);vertical-align:middle}.membership-table tbody tr{cursor:pointer;transition:background .12s ease}.membership-table tbody tr:hover{background:var(--accent-soft)}.member-status{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border-radius:999px;font-size:.82rem;font-weight:700;border:1px solid transparent;transition:filter .12s ease,transform .12s 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